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Soho Skin has been developed to be suitable for all skin types, ages, and genders.
If your skin is sensitive or you have experienced an allergic reaction to skincare in the past, we recommend performing a patch test 24 hours before using Soho Skin products.
Yes. All of our formulas are vegan and Soho Skin is listed by Cruelty Free International as an approved Leaping Bunny brand. A global programme, Leaping Bunny requires cruelty free standards over and above legal requirements.
All of our own brand cosmetic and personal care products are approved under the Cruelty Free International Leaping Bunny programme, the internationally recognisable gold standard for cruelty free products. We adhere to a fixed cut-off date policy and proactively monitor our suppliers to ensure that our products continue to adhere to the Leaping Bunny criteria. Our supplier monitoring system is also independently audited.
A full list of ingredients is displayed on each product page.
All our formulas are free from:
Keep an eye on our blog, for more product information, application tips & more.
Yes, all cosmetic products do, but these are minimised as much as possible and are only present within clinically safe trace levels.
A crucial part of Soho Skin's development has been how we can better support a circular economy. We have applied these principles to both the formulations and packaging.
While we know there is more to do, currently we are committed to ensuring that the ingredients in our formulations are non-eco toxic, and that our product and packaging componentry is recyclable wherever possible. Our ongoing efforts to minimise our brand footprint include using FSC paper for our packaging and ensuring that glass bottles form the majority of our range. Looking ahead, refills are a key focus for our future product development.
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Please log-in to your account and you’ll see a range of categories you can edit in the My Account section.
Please use the unsubscribe link at the bottom of any email. Alternatively, you can contact us at support@sohoskin.com.
At sohoskin.com Soho House members and Soho House Friends benefit from 25% off our range of products. This is visible at product pages when a member is logged in. There may be seasonal occasions where we increase the discount. Gift cards are excluded from this discount.
Please log in using the “Soho House Member” button on the sign in page. You can see your
benefit/membership price on the product pages, valid against all of our skincare, treatments & gift sets.
Unfortunately, once you have placed your order, amendments or cancellations cannot be made. Please contact us at support@sohoskin.com.
We process orders 5 days a week and aim to dispatch all orders within 48 hours.
Once your order has been dispatched, we will send you an email with your tracking information.
We are sorry to hear that you received a damaged or incorrect item. Please contact our customer service team who will be happy to assist you further.
We are sorry to hear that your order is incomplete, please contact our customer service team who will be happy to assist you further.
We currently accept the following payment methods:
Visa, Mastercard, Maestro, American Express, Discover, Diners Club, Union Pay. Shop Pay, Apple Pay, Google Pay, Bancontact & iDEAL
We trade in GBP (£), EUR (€) and USD ($), your currency will be selected based on your delivery address.
At Soho Skin we understand that your online security is of paramount concern. We are committed to providing a secure online shopping environment that goes above and beyond industry security standards and guidelines through our payments service provider.
For more information, please see our Privacy policy.
Yes, you can pay for your items with your e-gift card. Please add the details at checkout.
Once you have added all your products to your basket. Please add your promotional code to the “Add a promotional code” section underneath your basket. Should you have trouble applying your code, please check if your code is still valid or alternatively contact our customer service team. Please note that promotional codes cannot be used in conjunction with any other offer, including sale items, and you are limited to one code per transaction.
We cannot retrospectively add a promotional code to your order or refund the equivalent amount so please do check your order before placing it.
Please log in using the “Soho House Member” button on the sign in page. You can see your
discount/membership price on the product pages.
Please find a link to our Delivery options here.
We hope that you will be happy with your order, however, if for any reason you wish to return something us for a refund you may do so within 30 days of receipt provided that the item is unused, in perfect condition and complete with original packaging.
Please note that if you have purchased your products via one of our stockists, you will need to arrange your return with them directly.
We currently don’t offer exchanges on any purchases
For all returns, please drop our customer service team a message. They can send you a QR code so you can return for free. The goods must be returned unused and in perfect condition complete with original packaging so take care to ensure you have securely packaged up your return.
We do not offer a free returns service, we therefore ask that you use a fully tracked service with any reputable carrier.
Please note that we cannot accept responsibility for lost returns packages, so please keep hold of your proof of postage receipt to ensure that your return reaches us successfully.
We aim to process your return within seven working days of receipt into our warehouse. Your refund will be made via your original method of payment, please note it may take 5-10 working days for the funds to be reflected in your account.
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