Terms of Sale
1 Introduction
These purchase order terms and conditions (the "Terms") are the terms on which any products which are available for You to purchase on or via our website www.sohoskin.com (“Our Website”) are made available to you along with any additional terms and conditions which will be notified to You when You follow the ordering procedures set out on the relevant order page.
2 Information about Us
2.1 We are Cowshed Products Limited a company registered in England and Wales under registration number 03869426 and our registered address is 72-74 Dean Street, London, W1D 3SG.
2.2 If you have any questions, complaints or comments about your experience ordering or buying products from us, or about this Website then you may contact us in the following ways: email or by post to Soho Skin, 70 New Oxford St, London WC1A 1EU
3 Buying Products on our Website
3.1 To order a product you will need to follow the ordering procedures set out on the relevant order page. Please check our Delivery & Returns policy to make sure we deliver to your location before placing your order.
3.2 We will confirm receipt of your order by online electronic means to the e-mail address you have given us on ordering. Our acknowledgement of your Order is not acceptance of your order. We are entitled to refuse any order placed by you. We will notify you if we do not accept your order, for example because your selected products are unavailable or payment is not authorised or you are placing a bulk order.
3.3 Once your order is despatched, we will send you a confirmation email which is acceptance of your order. Our confirmation email will include an estimated delivery date for your order and we will endeavour to fulfil your order by the date set out in the acknowledgement email. A contract for the sale and purchase of the products will only arise once we dispatch the products from our warehouse.
3.4. All details you provide to us for the purpose of purchasing products on our Website must be correct. You confirm that the credit or debit card, or any electronic cash, which you use is your own and that there are sufficient funds or credit facilities to cover the cost of any products. We reserve the right to obtain validation of your credit or debit card details from your card issuer before providing you with any products.
3.5. Discount codes and offers cannot be redeemed on gift vouchers, sale, promotional items or third party products.
3.6 From time to time we will make promotional codes available. Only one code may be used per transaction. We will alert you to additional specific terms which apply to such promotional codes at the relevant time. We reserve the right to withdraw or change our promotions at all times.
3.7. Our products are sold to you subject to any terms and conditions in respect of the individual product described on the Website, including, without limitation, terms and conditions concerning estimated delivery dates and times, warranties and guarantees. We endeavour to ensure that all details, descriptions and prices on the Website are correct at the time when the relevant information was entered onto the system. The images of the products on our Website are for illustrative purposes only. Your product and its packaging may vary slightly from these images.
3.8 You do not acquire any rights of use to our trade marks when you purchase our products. Any unauthorised use of our trade marks for distribution or resale of our products is strictly forbidden.
4 Price and Payment
4.1 Details of the prices for the products and the procedures for payment and delivery are displayed on or through our Website. The price of any product is the price in force at the date and time of your order. You must pay for the products by credit, debit card or Paypal account at the time of the order, at which time you will be notified of the current price.
4.2 The price of any product includes VAT but excludes any delivery charges and, if you live outside the UK, any local import taxes and duties. Local import taxes and duties are your responsibility to pay. Please refer to our Delivery & Returns policy for further information.
4.3 We reserve the right to change the price of the products shown on our Website and withdraw or change product offers at all times. If there is any error in the price of the product you have ordered, we will contact you and give you the option to cancel or reconfirm your order.
5 Cancellation Rights
5.1 We hope that you are delighted with your order. However, if for any reason you are not entirely satisfied, you may cancel your contract and return any item in its original condition for a full refund by following the simple steps below.
You must inform us of your decision to cancel your contract no later than 14 days after the day on which you receive your order.
To cancel the contract, please let us know by emailing us at support@sohoskin.com or write to us at Soho Skin, 70 New Oxford St, London WC1A 1EU.
Ensure you return your product(s) within 14 days of such cancellation. The products must be returned unused, in their original, undamaged packaging.
Complete the Return Code column on the Delivery Note provided with your order and place it in the parcel.
We pay for return postage from any UK address by Royal Mail. Please attach the pre-paid returns label provided with your order to the front of your parcel. We cannot be responsible for any items lost or damaged in transit.
We will reimburse the purchase price of the returned product(s) no later than 14 days after the day we receive them back from you. We cannot return any taxes, duties or delivery charges if your order was shipped outside the European Union. We may make a deduction from the reimbursement for loss in value of any products supplied, if the loss is the result of unnecessary handling by you.
5.2 The above process reflects your statutory cancellation rights if you live in the European Union. Nothing in this section affects your statutory rights if products are faulty or not as described.
5.2 Please note that the cancellation rights referred to in this section do not apply in the following circumstances:
If the products are personalised or bespoke;
If the products were sealed for health protection or hygiene purposes, and these have been unsealed after you receive them; or
If you have not purchased our products as a consumer.
In these circumstances, please contact us at support@sohohome.com to discuss your options if you wish to cancel your contract.
Please refer to our Delivery & Returns policy.
6 Modifications
We reserve the right to alter, suspend or discontinue any aspect of Our Website or the content or products available through it, including Your access to it. Unless stated otherwise, the sale of new products shall be subject to these Terms.
7 Your Information
Please read our Privacy Notice which contains important information about the use of your Personal Information and other information regarding your Privacy.
8 Security
You are solely responsible in all respects for all use of and for protecting the confidentiality of any username and password that may be given to you or selected by you for use on our Website. You may not share these with or transfer them to any third parties. You must notify us immediately of any unauthorised use of them or any other breach of security regarding our Website that comes to your attention.
9 Product suitability
We cannot give any assurances that our products may be made available or used in any particular jurisdiction outside the UK under any applicable non-UK laws or regulations. You accept that if you are resident outside the UK, you must satisfy yourself that you are lawfully able to purchase and use the products. We accept no liability, to the extent permitted by applicable law, for any costs, losses or damages resulting from or related to the purchase or attempted purchase of the products by persons in jurisdictions outside the UK or who are nominees of or trustees for citizens, residents or nationals of other countries.
10 Cookies
As part of your product purchase we may log certain information about you by using cookies. For more information on our use of cookies please refer to our Cookie Policy.
11 Liability
11.1 We will not be liable, in contract, tort or otherwise for any of the following losses arising out of or in connection with these Terms: (i) direct or indirect loss of revenues, profits, contracts, business or anticipated savings; (ii) any direct or indirect loss of goodwill or reputation; or (iii) any special or indirect losses. Nothing in these Terms excludes or limits our liability for death or personal injury resulting from our negligence or that of our agents or employees. If you are not a consumer, our liability to you, whether in contract, tort (including negligence) or otherwise, arising out of or in connection with these Terms shall be limited in aggregate to the net payment to us from you for the product concerned.
11.2 Nothing in these Terms exclude or limit our liability for fraudulent misrepresentation or for death or personal injury resulting from our negligence or the negligence by our employees or agents, or for any other liability that cannot be limited or excluded by law.
11.3 All content and services on our Website are provided on an 'as is' and 'as available' basis. We do not make any representation or give any warranty (whether express or implied) in respect of our Website or its content, including, without limitation, any advice given (on a personal or general basis) and statements made by advertisers on or via the Website, or in respect of any transaction that may be conducted on or through our Website. To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the Products. Nothing in these Terms shall restrict your statutory rights as a consumer (including your rights to receive a reasonable standard of service and your contract cancellation rights under European law).
11.4. We do not accept liability for damage to your computer system or loss of data that results from your use of the Website. We do not guarantee or warrant that any content available for downloading from our Website will be free from infection, viruses and/or other code that has contaminating or destructive properties. You are responsible for implementing sufficient procedures and virus checks (including anti-virus and other security checks) to satisfy your particular requirements for the accuracy of data input and output. You are responsible for ensuring that your computer system meets all relevant technical specifications necessary to use our Website and is compatible with our Website.
12 Complaints
12.1 If you have a complaint about your experience in purchasing our products, please contact us at support@sohoskin.com
12.2 If we are unable to resolve your complaint to your satisfaction, you may want to refer your matter to RetailADR via their website. RetailADR is approved by the government to provide alternative dispute resolution services. They will not charge you for making a complaint and if you are not satisfied with the outcome you can still bring legal proceedings. We do not intend to initiate dispute resolution through RetailADR ourselves, but you are always entitled to do so and if you do lodge a complaint with RetailADR, we will engage with Retail ADR in relation to your complaint. In addition, please note that disputes may be submitted for online resolution to the European Commission Online Dispute Resolution platform, which you can access here.
13 General
13.1 Alterations
We may alter these Terms from time to time and post the new version on our Website. All use of our Website from the date we post the new version of these Terms will be governed by that version. You will be deemed to have accepted any such changes by your use of our Website from such time. You must check the terms and conditions on our Website regularly.
13.2 Illegality
If any provision of these Terms is found by a court or regulator to be illegal, unlawful, invalid or unenforceable the other provisions shall continue to apply.
13.3 Governing Law and Jurisdiction
In the event of any dispute between you and us concerning these Terms, English law will apply. If you are a consumer resident in the UK and you wish to take court proceedings against us you must do so within the United Kingdom. If you are buying our products from anywhere outside the UK this does not deprive you of the protection afforded to you by virtue of local laws in that territory.
13.4 Causes beyond Control
Neither You nor We will be responsible for any failure or delay to perform any obligation to the other due to causes beyond your or our respective reasonable control. We will take reasonable steps to prevent or minimise any delay. We will notify you if there is a risk of substantial delay and give you a right to cancel your order.
13.5 No Waiver
If you breach these Terms and we take no action against you, we will still be entitled to use our rights and remedies in any other situation where you breach these Terms.
13.6 Our Relationship
These Terms govern our relationship with You and we intend to rely on them and your order. If you require any changes, please ask them to be put in writing to avoid misunderstandings between you and us
14 Terms & Conditions for our E-Gift Certificates
Gift cards are redeemable for all products, at sohoskin.com only and cannot be used against spa treatments or against products purchased in Cowshed spas. Gift cards cannot be applied as payment to any account and no cash refunds or change will be given. Cowshed Products Limited does not accept responsibility for lost, damaged or stolen cards or any unauthorised use of the cards. We reserve the right not to accept a gift card which we consider to be affected by fraud. Valid for 1 year from the date of purchase; no balance refunds upon expiry. Purchase/use of this card constitutes acceptance of these Terms, which may be subject to change.
You may not use any promotional codes to purchase Soho Skin E-Gift cards. Gift card purchases are exempt from any promotional offers.