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UK shipping

For delivery within the UK, we offer the following options:

Destination	Service	Duration	Price
UK mainland	DPD - standard	2-4 working days	Free on all orders for a limited time
UK mainland	DPD - Pre 12pm	Next day if ordered before 1pm on Thursday*	£12.00
Highlands & Islands	DPD - standard	2-5 working days	£4.95, free on orders over £100

DPD premium services

Our pre-10am, pre-12pm and weekend delivery options are not available in remote areas such as Aberdeen, Argyll, and the Northern Highlands.

*For Pre-10am and Pre 12pm delivery, orders placed between 1pm on Fridays and 1pm on Mondays will be delivered on the following Tuesday.

EU shipping

Customers placing orders for delivery to EU destinations will be the importer of record in the EU country of destination. By placing orders for EU delivery, customers agree that Soho Skin will pay all applicable import taxes and duties prior to the delivery of goods on behalf of the customer (DDP). There will be no further payable amount owed by the customer once the order is placed.

For delivery to within Europe, we offer the following options:

Destination	Service	Duration	Price
Belgium, France, Ireland, Luxembourg, Netherlands, and Sweden	DHL - standard	3-5 working days	£4.95
Austria, Bulgaria, Czech Republic, Denmark, Estonia, Finland, Germany, Hungary, Latvia, Lithuania, Poland, Portugal, Romania, Slovakia, and Slovenia	DHL - standard	3-5 working days	£5.95

Please note, we're temporarily unable to ship orders to Italy, Spain or Greece - we apologise for any inconvenience.

International shipping

For delivery to the rest of the world, we offer the following options:

Destination	Service	Duration	Price
Switzerland	DHL - standard	4-6 working days	£6.95
UAE	DHL - standard	4-8 working days	£7.95
Asia (including India, Hong Kong, and Singapore)	DHL - standard	4-8 working days	£12.95
South America	DHL - standard	4-8 working days	£49.95
Australia and New Zealand	DHL - standard	4-8 working days	£15.95

Tax and duties

Customers placing orders for delivery to EU destinations will be the importer of record in the EU country of destination. By placing orders for EU delivery, customers agree that Soho Home will pay all applicable import taxes and duties prior to the delivery of goods on behalf of the customer. There will be no further payable amount owed by the customer once the order is placed.

If you are a business customer outside the UK and need further tax-relevant information for your order, please don't hesitate to contact our Soho Support team.

We ship all international orders on a 'Delivered at Place' (DAP) basis.

Your order may be subject to charges or fees imposed by your local customs authority. Payment of these will be necessary to release your items from customs on arrival.

Please note that we have no control over these charges and cannot predict their amount or offer a refund for them.

We recommend that you contact your local customs office for details on how these charges are assessed and applied to your delivery.

Delivery FAQs

How can I track my parcel?

When your order leaves our warehouse you will be sent a Dispatch Confirmation email, which has your Soho Skin tracking number.

Click 'Track your order' to view the delivery status of your order.

You can also visit the carrier's dedicated tracking site for more information.

For UK orders shipped with DPD, click here.

For orders to Europe and the rest of the world shipped with DHL, click here.

If you have not received a Dispatch Confirmation email within five working days, please get in touch with our Soho Support team.